Brinckerhoff & Neuville Inc

This company has given me and my fiancé pure issues. I’m hoping someone sees this review and reaches out to me. I’ve had my license suspended due to their carelessness and at this point I am considering arbitration or litigation of kind if the issue isn’t rectified as their mistakes have cost me tickets & suspension fees as I’m driving on a license that I THOUGHT was valid but wasn’t since this company didn’t respond to the DMV request for proof of insurance. It seems that nobody cares when we call. I will post the tickets if necessary to help steer people away. Please address this so I can change review to a more positive & move on. If not I’ll have to do what’s best and continue warning people of this company.

I just had the most nerve wracking experience and the most rewarding all within two days. Yesterday I found out that my insurance was canceled (long story, not important to the theme of this post). This is where the nerve wracking part comes in. Finding out in an instance that you can't drive your car to dance lessons, soccer practice and the grocery store. And not knowing when you will be able to drive your car at all. I immediately contacted Brinckerhoff and Neuville, who manages my insurance. They immediately went to work, assuring me they would handle things and even giving me a cell number to call. This is where the rewarding experience starts. Not only did they assure me that 'everything would be okay'.... they had me with a new policy, id cards and everything by 11am the next day.

Amazing staff. Jessica moss is on top of her game. Always gets back within minutes even off peak hours. Not a bad thing to say, call them and they will save you money and provide excellent service. Thanks !

Our agent Nancy is just amazing she always able yo reach and she get everything done! She does all the paperwork and send it anywhere we need it. Everyone we call with our cars and home she was able to take care of it within 24 hours. I used to have state farm and I just thought they were over price when we switch over we save more then half from our car I insurance highly recommend!

I have been a client for quite some time. Mostly for the 20+ year good relationship my father in law had with this agency. After a very expensive error on their part in 2011, I chose to give them another chance and was deeply disappointment when in 2016, i discovered not only did they miss one of my corporate vehicles dropping off our policy at renewal but also after issuing me two insurance cards to re-register my vehicles at NYSDMV, they never added the vehicles. This coupled with them not advising me of a non-renewal notice because we hadn't produced a copy of a license from a former employee. When I broached the topic, they had the audacity to tell me, I never called to tell them I had been successful in my DMV trip. Nothing like trying to turn your error into my problem. Progres