Brightway Insurance - The Carlucci Agency

Jacksonville, FL · Insurance agency

Rating
4.4/5
★★★★☆ 4.4
Reviews
20
Rank in Jacksonville
#111
of 272 insurance agents
City Percentile
40%
rating percentile
Address
Brightway Insurance - The Carlucci Agency, 3535 Hendricks Ave, Jacksonville, FL 32207
Phone
(904) 399-1000
Website
www.brightwayinsurancesanmarco.com
Status
Closed · Opens 9 AM Mon

Brightway Insurance - The Carlucci Agency is an insurance agent located in Jacksonville, FL. It is one of 272 insurance agents listed in Jacksonville. Its 4.4-star rating matches the Jacksonville city average of 4.4 stars. There are 10 photos associated with this location.

Hours

SaturdayClosed

Customer Reviews

★☆☆☆☆ 1.0 Team Yi · Feb 2026

I have a home owners insurance quote with Brightway. Justin Thompson is highly unresponsive. He doesn’t respond to emails or voicemails. I sent him a few requests for a new quote for a rental property a few weeks ago and I have received no correspondence back, aside from speaking with him directly via the Brightway phone number, where he expressly stated that he received my information. Also, a month before this quote I’ve asked him for 3 flood quotes. I want to pay you for 4 policies. I am an insurances broker myself and have been one for over a decade. This is by far my worst experience with an insurance agency or brokerage where not only do I not want to buy 4 additional policies, I am actively seeking out a quote to replace the active policy I have to get away from Justin Thompson. Wor

★★★★★ 5.0 Stefani Fisher · Jan 2026

As a Realtor, I have had the pleasure to work with Justin Thompson, at Brightway Insurance, on many occassions. He is my go-to insurance professional! He's detailed, responsive and extremely trustworthy. He always provides multiple coverage options along with clear explanations of each provide, making it easy for my clients to make informed decisions. I would confidentlay refer anyone, including my own family, to Justin for their insurance needs.

★★★★★ 5.0 Jason Hackworth · Dec 2025

I have been using Justin T @ Brightway Insurance - The Carlucci Agency for about the last 5-6 years for homeowners and flood quotes for my clients. He is always quick, professional, and attentive to my clients needs for the best coverage options for their specific home insurance needs. Excellent coverage options and solutions for my clients. I highly recommend.

★★★★★ 5.0 Cam · Jan 2026

My experiences with brightway but more directly with Justin Thompson have been incredible. He has helped me get insurance on my last 2 homes over the last 5 years. Great pricing and great customer service, highly recommend.

★★★★★ 5.0 Stahl and Stahl · Feb 2025

We have recommend Justin to our clients for 11 years straight! He is one of the hardest working and responsive agents in the business. His knowledge is unmatched and always takes the time to fully explain intricate details when you are choosing an insurance company. We cannot recommend him enough!

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Insurance agencyAuto insurance agencyHome insurance agency

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This listing is informational. Contact the business directly to verify credentials, services, and availability.