BoatUS Florida Service Center

Tow Boat US did a great job towing my 44 foot sailboat inside the Inlet at the St Johns River in Jacksonville, Florida, under pretty rough weather conditions. The wind was 15-20 knots. The seas were. 8-10 feet. They got hooked up to the boat and towed us inside to the City Dock. Unfortunately, in the process, the tow captain turned our boat with slack lines, causing them to pass under the bow and tear off my brand new Panoptix PS51-TH Forward Looking Sonar Transducer. The tow ropes broke it off right at the hull and turned it 270 degrees. We were using the sonar to come in the inlet. Then we got a "Transducer Failure" message and the sonar stopped working. I alerted Tow Boat Captain Henry and told him what most likely happened. I did not know at that time that the transducer was broken in

We have BoatUS as part of are Geico marine policy on our pontoon boat and my boat broke down and I needed a tow back to the marina that I put in at which was only 6 miles from were my boat was broke down. I requested a tow and the captain called me and said it would be around $1200-$1300 to tow my boat 6 MILES. That is absolutely insane to have to pay that amount money to tow a boat 6 miles down the river yes the St.Johns river near Palatka Fl. Not even in the ocean. Probably around $50 in gas and I do understand the liability insurance but $1300 REALLY. I highly recommend staying away from BoatUS they are out to take advantage of anyone that needs assistance.

No working marine VHF radio for months since I first started testing and complaining to BoatUS and the owner in May. How irresponsible! Boaters in distress can't rely on cell phones. The radio and antenna is cheap and simple and the only explanation is the business simple does not care.

Timeline. May 05, 2017 4:48pm I am a TowBoat US member and was struck by Maritime Services of Charleston SC while they were towing a vessel while our boat was securely tied up in a slip. I had to sue Steve Little DBA Maritime Services of Charleston to get him to pay for the damage his operator caused. When I contacted Boat US customer service for towing they told me they couldn't do anything for me and that I may have even been at fault - I was tied up in a slip! I approached the Boat US staff at the US Sailboat show in Annapolis and was told they could help me only if I was nice to them. BEWARE!

Horrible business. Here in Jacksonville, FL and we are prepping to evacuate for hurricane Irma and their tow boat (Derek) towed, anchored, and abandoned a large boat and anchored within less than 100 feet from a private dock on trout river tonight!! (In a residential neighborhood where it's lined with docks). The worker was still dropping and we told him of a safe zone that's not even 1/2 mile from current spot with no residential docks and safer water, safer for everyone, where all boats anchor that can't get out. When questioned he said "I don't need to ask for your permission" and treated us very rudely and left. After talks with USAboat (their corporate that sent job to this local company), the JSO, and Florida Wildlife they have all confirmed that this is not allowed in florida and la