Blue Cross Blue Shield of Louisiana

Call once, get information. Call back a few days later and are told the information given never was even given. As if I invented the terminology and somehow made it make sense all on my own. 🙄 I have never had an insurer deny coverage for a three month supply before going out of town for three months - especially a refrigerated, specialty injectable that cannot just be filled at most pharmacies. They didn’t even cover my flu shot last year. What a joke.

I find it very disappointing that a government owned agency takes time to discriminate against the LGBTQ+ community during after hours by preventing people from parking in the lot after business hours. They actively tow cars during the night when there is no impact to the business. The owner of the building has explicitly stated his disdain for the LGBTQ+ community

I had a very good experience with the reps David at Blue Cross. He was very helpful and answered all my questions. David gets an A+ and he connected us to the prescription department and the lady there answered all our questions to perfection. The only bad thing was the wait to talk to these folks, it was long, almost an hour for David and 30 minuets for the prescription lady. I appreciate the courteous manner with witch I was treated when I finally got through. Rita Legrand

Awful customer service, I called with questions about different policies, an agent named Jackie helped me with different price brackets, to which I said I could not pay for till the following week. I wound up finishing the application online and the following week she called to get me to sign up, to which I explained I had gone ahead and completed an application online. She hung up on me. I called back to see if she had hug up on me and to ask for her full name to which she hung up on me again. I called a 3rd time to speak to a manager who seemed more concerned about me paying my first payment than dealing with their appalling customer service. If this is how they treat new applicants, I can't imagine the joy it would be to make a claim through them on the policy.

Impossible to reach. Very poor customer service.