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I needed to go over my Warranty membership customer reps Steve was awesome! Was able to email my Warranty paperwork Received it while I was still on the phone with him. He was able to help me with every question I ask Steve was on point keen what he was talking about. Did not give me the runaround! I recommend ARW been with this company since 2018 And if you can request to speak to Steve!

Please do not waste your time, money, or energy on this company. My experience with ARW has been incredibly frustrating from start to finish. If you use your own technician, they will not reimburse the full amount. If you wait for their technicians, they schedule repair appointments with little to no notice — resulting in missed appointments and more inconvenience. Six different technicians came out to fix my ice maker. SIX. The unit was replaced twice, along with the control panel. After months of wasted time and energy, the actual issue was finally identified and resolved by the manufacturer (GE) in a single visit. To make matters worse, one of ARW’s technicians filed a false report claiming that I yelled at them — which is completely untrue. As a result, I was told I would need to fi

Karen was very polite and did an excellent job in taking my new debit information since my old debit card had been compromised. I've been with this company for several years and must say it's well worth it because the times I've had something gone wrong with my electronics they have did a great job on response and speedy turnaround.

I only wish I could write a zero I only wish I could write a zero. Please review all of the One stars before you consider purchasing this. They are right on track with their evaluations. I was scammed by this company as I ordered the plan for “everything covered to the max” and they don’t want to pay anything. My last issue was with the ceiling fan and they agreed to pay $300 toward the fan and labor which won’t even cover the fan portion. They won’t pay that until I have it fixed and send them a receipt that they will approve or disapprove.I also had a large deductible so I wouldn’t even get $200 for a fan and labor. Again, They refused to give me the $300 that they claim is the max I can receive on a ceiling fan until I pay for a ceiling fan and labor. The staff is very nice and they wil

Very unhappy with company. Guy that came checked thing out on hot water tank. The said he was going outside talk to company be back in. He pulled off left. I had call fine out what happen. Then after waiting 3days no one called so i called. They say its old they pay 3 hundred it would be buy out neverhesrd of such thing. When i got warranty they said this would be fully cover. Now i has to pay someone to dothis after paying them every month. Plus service charge. This unbelievable.I have diffentally learned a listen from this. I would put 0 but theres none.