Amica Mutual Insurance Company

Terrible company. They don’t fight for you. I had a car claim and they didn’t back me up when I was not at fault. And my in laws had a house claim and still fighting it. Amica might be cheap, but they’ll hang you out to dry.

Not what they use to be! Customer service has declined over the years. Beware if you have a claim and have to deal with Amanda C in the loss department. I left daily voicemails and called customer service to leave internal messages and it was always a chase.No returned calls and only an email 2 or 3 days later. It took more time than it should have to resolve my claim. I got to the point where I had to request another agent/ supervisor to help resolve my claim. After 2 decades and conversations it does not seem like they care if a claim is submitted so be aware! Nothing was offered to retain my business so I’ll be shopping around with other insurance companies. For the price you pay; it’s not worth it. You won’t receive top service if something happens. Look elsewhere!

I have been a customer of Amica for home, auto and umbrella for many years and stayed with them because of their excellent customer service, including policy administration, billing, and processing of claims. They are more expensive than some others but their customer service was worth the extra money I thought. This has changed. I submitted two inquiries, with documentation, in July, 2023 and five months later I am still without a response from their Concord, NH office. I’ve followed up repeatedly and get polite responses that my inquiries are “still under review,” or “we apologize, someone will be in touch with you very soon.” One of the inquiries is simple - can I increase my homeowner’s coverage? Five months and still no response? Time to switch insurance companies, obviously.

I have been with Amica for over 50 years. I have, Auto, Home, and Umbrella policies with them. I have just received my renewals. Home Up 21%. Auto Up 16%. I can count on one hand the number of total claims I have filed in 50 years. I will be FIRING THEM immediately. This is absolutely unacceptable. The Senior Managers I'm sure want BIGGER bonuses. When will this Corporate GREED STOP!!

I love having this local office. Over the years I have stopped in and done my auto insurance business in person. So much better then online or on the phone. It still not as good as when the agent would sit at our dinning room table and have a coffee with us. But glad they still provide some decent face to face service. We have been with Amica for 20 or more years after a friend recommended us. They always treat us right for our home, auto and life insurance.