Allstate Insurance Agent: Spencer Felts

I don’t know that I have anything good to say about this place. When I first got my new car, they were very nice about meeting me at the very end of the business day and setting up my insurance. It has just went downhill from there. I was charged one price at the very beginning. Then after a couple months, the price increased. I called and, at first, they told me my policy had been cancelled, even though my payments were still being drawn out of my bank every month. When they could finally find my policy, they said my policy price had increased d/t cooperate increasing rates. Never received a notice. Nothing. Then, my price increased again. They, once again, said my insurance had been cancelled. Once again, took speaking with 3 people at this office for them to find my policy because it wa

I called to explore options to reduce my home owner insurance rates after a recent across the board rate increase. Mr. Felts took the call himself and said he would see what might be possible, which was great. However, he never called back and did not return phone messages when I called to follow-up. .

Everyone at the office is amazing. They have the best low options and searches for the best option that meets your needs, they are very tentative to their customer needs, they keep great contact with their customers, they are easy to get ahold of. I have had many different insurance companies and this one by far is the best company I have had. I am very pleased and would recommend to everyone!

Insurance companies have a reputation of being less than reliable when you need it the most! Not my experience with ALLSTATE at all! They stand behind the customer and when you need them the most you can rest assured “you are in good hands with ALLSTATE!” No doubt about it! Thank you ALLSTATE!

Recently I hit a tread from an 18 wheeler and needed Allstate to get them on it quick! They were. I’m appreciative of how they are working on it and it will be done soon.