Acentria Insurance

My previous insurance broker merged with Acentria. April Asher is now my representative. To date, she has been a pleasure to communicate with both on the phone and through emails. My home and auto policies were due for renewal in January. April reviewed both policies with me and suggested some minor revisions, which resulted in a very minimal premium increase when compared to other neighbors. I also had an urgent mortgagee revision to my policy which April completed and posted within the hour. Very satisfied.

I have been a customer with Jefferson-Allsop - now Acentria - for many years, pay my policy in full every six months. I called my agent Tracy Cermak to ask about adding coverage to my vehicle. Tracy told me adding the coverage would lower my rate. I asked her to verify that on three separate occasions. She stood by the information so I, trusting the insurance professional, told her to add the coverage and submit the refund. Twenty three days later, I called to discuss another insurance matter that would be coming up after the policy renewal the end of April. Tracy asked me if I had made changes elsewhere and I explained that I only ever deal with here, at which time she tells me she "accidentally canceled" the insurance on my vehicle 23 days earlier. Her response "oops, I just put

My precious company merged with Acentria, at first I don’t like change, however Nicole made the process seamless and even saved me money by personally going over my policy. Thank you for having Nicole taking care of your customers. I feel good about the whole experience.

We were having issues getting responses at our previous insurance agency, without e-mailing or calling several times, and dramatically increasing homeowner's insurance rates. We had been told we could not get full water coverage from another carrier...only the $10,000 limit...so we had to stick with our current carrier and policy. Then the premium went up another 25% in December. Between that and sending yet another e-mail that went unanswered, I decided to contact Jefferson-Allsopp. Walt was very responsive to all questions and informed us we should be able to get full water coverage since our house was re-plumbed about seven years ago with a plumbing inspection. We got the inspection done and there were two minor issues to fix to get the coverage. With the full water coverage, a 80

This company is one of the worst insurance companies I've EVER come in contact with. It's impossible to get someone on the phone. Alot of errors are made the you the consumer are left paying for their mistakes/screw up!!! Please don't walk RUN away from them or you will truly regret it!!!!