AAA - Wendover

I had a very disappointing experience with AAA Wendover. I visited their shop because my car was pulling to the right and experiencing bouncy vibrations at highway speeds. I recently had a speed balance and a warranty alignment done at this location. The technician advised me I would be charged $75 for a Suspension System Check, which I agreed to. They performed the service and reported no findings, but the report they sent me afterward indicated otherwise, which left me very confused and disappointed. Due to these conflicting reports, I immediately scheduled an appointment with AAA Car Care in Winston Salem for the following day, expecting that the alignment and balance would need correction. Their technicians found that the left front wheel was within spec for balance, but the right fro

This is the worst experience I’ve ever had with AAA. The tow driver dropped my car off at the wrong address and then lied about where he left it. When we finally spoke, the very first thing he asked me was, “Do you smoke? Because I smell that weed.” After that, I felt extremely uncomfortable. AAA could not locate where my car was dropped off and kept insisting it was at the wrong location. Multiple AAA drivers were sent to the supposed drop-off address, and none of them were able to find my car. As of now, my car has been reported stolen. Overall, I give this experience a 0 out of 10, and I do not recommend AAA based on what I went through.

At the Sapp Road AAA, they damaged my car, and I had to return to have the damage repaired. Luis, the clerk, said that they didn't know what happened. I don't believe him, and I'm really disappointed in the service. The Pisgah Church AAA branch reached out several times to rectify the issue, but I have not heard from the Sapp Road AAA.

Cannot say that it is bad certain location to blame but as far as my AAA experience goes, worst kind of people you could ever have to deal with or expect service from. I purchased the best package possible and in my time of need they were not there. I was in a car accident where I was struck on the passenger side Buy some kids Who are speeding out of control I've used my service twice once when I was locked out of my vehicle and another when I ran out of gas and when I call this time after the wreck I'm told it's going to cost $100 to have me towed when on my policy I have up to 100 miles Towing needless to say I spoke with the supervisor who would not give me their name or any way for that person take responsibility for the conversation that took place I was told it was none of my busines

Nice clean facility. They did my oil change and tire rotation in a quick time frame. Didn't realize that AAA doesn't have international tour books anymore. They advised to go to Barnes & Nobles. A bit disappointing, but staff was friendly otherwise.