AAA St. Augustine Insurance and Travel

Aaa is living off the name in the past. This is an absolute garbage company that is extremely entitled. They think coming out to do roadside assistance is an entitlement service. What am I paying Aaa for if I have to pay extra money for a tow that is absolutely ridiculous. I would run in the opposite direction as fast as I can and would never sign up for Aaa again there’s much better companies out there as I’m finding out there, they don’t think they’re doing a tow is entitlement.

On paper, AAA roadside service sounds invaluable and excellent. In practice, it is a lousy, unprofessional company that treats its clients as helpless victims either than valued customers. I waited for over NINE hours the other day, stranded on the side of a major highway (I-95), with my two sons, 200 miles from our home. AAA failed miserably at their task of providing customer service in an emergency. One service technician (Crystal) acted like it was a hassle to do her job and that my roadside emergency was inconveniencing her. I would never recommend this company's services to anyone.

Robin, at.the front desk was patient and kind. She went out of her way to map out our trip to Alaska by RV. We really appreciate everything that AAA has done to meet our needs.

Update 2/20/25: Lowering my rating due to AAA's payment processing issues. Agent Praise: My agent, Mike Tarlaian, was excellent—responsive and helpful throughout this ordeal. He’s the only reason this is a 2-star review instead of 1. Issue Summary: 2/10/25: Initiated a new home + auto policy (effective 2/18/25). First payment attempt failed due to a processing issue, but a second attempt succeeded. Received policy documents and was told everything was set. 2/11/25: Payment processed by my bank. Upon reviewing my AAA account, I noticed a payment reversal, sent a screenshot to my agent, and was assured it was just due to the initial processing issue. 2/19/25: My agent informed me that AAA had canceled my policy, citing a payment reversal—despite my bank confirming the payment was successf

Unlike so many of the reviews that I’ve read we had excellent service with AAA. Gilberto showed up within 30 minutes of my call and jumped my battery and filled up a tire. Pretty easy stuff but done right and quickly.