AAA San Clemente Insurance and Member Services

First visit, I was there to talk to travel agent. Kolleen was very helpful and I appreciated her advice. For the mobility challenged, be aware that this office is on a lower level. There are ramps available, if you can’t use the stairs. And it’s a busy parking lot, so finding a close space can be difficult.

What a great experience today when I stopped in! These guys are on their game and their customer service is top notch! Giant shoutout to Lee for all his much appreciated guidance regarding passport photos and travel - I highly recommend!

A rep scrapped my info from somewhere. Since October 29 an employee has been emailing me, trying to get me to book a vacation multiple times a day sometimes. I don't even live in California. The kicker is you can't unsubscribe. No one cares, the emails keep coming. Its predatory. Reading other reviews, sounds like theyre too busy spamming you to actually do anything that they say the want to do to get some of your money.

I recently visited AAA Auto Club, and I couldn't be more satisfied with the service I received. The staff was incredibly friendly and knowledgeable, making my experience smooth and enjoyable. They took the time to answer all my questions and provided valuable recommendations tailored to my needs. The facilities were clean and well-organized, which added to the positive atmosphere. I was particularly impressed with how quickly they handled my request without compromising on quality. I highly recommend AAA Auto Club for anyone looking for reliable assistance and exceptional customer service. Thank you for making my visit a pleasant one!

I'm not sure who the manager of this location is, but there's a lot of opportunity to train front desk workers there. One woman in particular was shockingly rude, I wish I had gotten her name.. I went in with a member (AAA member and my family member) as I am NOT a AAA member to get a moving permit. Was able to get one last week, no problem. She informed us of the policy that DMV services are only for members. I can understand paying registration, renewing a license, that sort of thing since it takes a little more time, but getting a moving permit is easy and simple. She turns us away with a smug 'sorry' saying they can't help us because I'm not a AAA member and that whoever helped me last week "must not have realized I wasn't a member" with a condescening smirk. Here's how this scenario