AAA - Research Triangle

In my attempt to change my break light by myself…very simple according to YouTube, I could not get the cover off. Steve was incredibly helpful and helped me get it off and allowed me to change the bulb myself. He also spent time educating me on the meaning of my TPMS light that has been on for the past 4 months. This is my second time at a AAA Travel/Car Care Center. I highly recommend and will return the next time I need their service.

No International Driver’s Permit and got to know by wasting my time to go there… they don’t state it either on the webpage and it’s impossible to call them, they have a robot that doesn’t let you speak to a person.

The AAA Car Care Service for repairing my car last weekend was outstanding. They addressed my concerns, didn't try to oversell me by understanding why I was there (starter problem). They pointed out things that eventually needed to be checked but I loved how they didn't try to pressure me. What I also loved was that I didn't have to stand in line and didn't have to wait hours and hours. The only reason I am giving AAA 4 stars and not 5 is because of my road service to tow my car. The road service number on my AAA card is what I called. Someone came out to meet me, and they said I'd need to be towed. I waited and when the tow company came out the guy said he'd just received a call that he would not be the one to help me but that someone else would be sent by AAA. Seriously? Overall I waite

Had my oil changed with a tire rotation Oct 2 2025. The center cap on my Chevy was not placed back correctly or wasn’t installed at all. Since Oct Nov Dec 2025 l have called and assure the part would be replaced and a call back initiated to return to this shop. No call back has been received and no one knows who or what is going on. Each time l was told the manager would be informed. Not happening. I have been a member of AAA over thirty years and guess what lm taking my business elsewhere. Something is wrong here

I’ve had some good experiences here in the past and had started to trust this shop. However, around November 2024, I was quoted about $800 for an AC repair. They said both the blower motor and blower motor resistor needed replacement, along with related service and labor. From my research, it seems rare for both parts to fail at the same time—though I can’t say for sure. Mind you I also paid close to $150 for a diagnosis. My car is a 2022 Honda, so I was surprised and frustrated that such a new vehicle would need such an expensive repair. The person helping me called it “good news” and “not an expensive repair,” after commenting on my upgraded trim model. The parts had to be ordered, so I scheduled a follow-up appointment for 1 week. When I arrived, they hadn’t ordered them, so I had to