AAA Little Rock Insurance and Member Services

I have been a member for 28 years and have never regretted it. I went in today for international drivers license and was warmly greeted by LaTonya Smith. She was so helpful in getting me additional information about my upcoming travel. She went out of her way to meet my needs. All of the employees were kind and you could tell that they enjoyed working with one another. It was such a an enjoyable experience. The next time that I am near the office I may pop in and say hello.

The entire staff here is incredibly kind, attentive, and personable. I’m especially fond of my agent, Ms. Rita Perkins. She’s AWESOME and so very helpful every time I come in to see her. I am also very fond of Ms. Emily Stewart - she’s GREAT, and is so sweet and helpful every time I come looking for AAA Tour Books! I love this place….so many nice people.

AAA in general... they took over $2000 from me in May 2025 and it took forever to get my money back. Now they just took nearly $800 from me and said I owe them another $500+ and my automatic payment is only supposed to be $140 per month! They took my $140 on Aug 5th and then I noticed the nearly $800 missing today Aug 27th! I'm so disturbed! Now, once again, I have to spend my time trying to get my money back. The other issue in May took up many many hours to solve... now this! Time! Time I will never get back! I'm NOT happy!

Amazing service, very helpful and very fast recommend this agency 10x over

I’ve paid for a plus membership for my granddaughter and I for two years. Never once called them. My phone number and address are attached to the account for them to verify for any calls for service. The one time I needed them my car was running and the door was locked. When I called they said I’ve had too many service calls. Excuse me? Come to find out someone else with a completely different phone number called them in. No verification of phone number or address. In the meantime the car is still running and I’m locked out. They finally disputed one call in their system so they could send someone out for this call. After two phone calls (one they hang up on me) and having to escalate up to a supervisor. Not cool. To say the least I won’t be renewing.