AAA Kansas City Insurance and Member Services

Recommend you think twice about purchasing insurance from this particular location, definitely don’t care about any possible Customer Service extended to their customers, extreme efficiency on the “RunAround” Process!

I was let down AGAIN by AAA Travel. First Nicole at the Independence location with an $8K trip to Italy and now by Tate in the Tiffany Springs office to Nashville. You are liars and you don't take into consideration your DISABLED clients. If you aren't going to adhere to your alleged practices for the disabled I will report you to the ADA. YOU AND YOUR HOTELS THAT ARE RECOMMENDED ARE NOT DISABLED FIRENDLY. DO BETTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! STOP stealing from us! We cannot get adequate transportation nor service as a disabled traveler via AAA.

I just wanted to publicly share how amazing Amanda LaFleur is at the AAA Kansas City Skyview location in hopes that anyone who needs help getting insurance or that has any questions and comes across this review should reach out to her. Her expertise and willingness to help others is unmatched. She was so kind and took the time to explain my policy with me. I had a slightly complicated situation with a recent insurance claim and my policy and because she was able to ask the right questions (unlike the claims rep and initial agent I signed up with), she was able to help me solve my problem. I am so thankful for her and wish I had known about her when I was switching my insurance years ago. Will 100% recommend her to all my friends and family in the future.

I love the services of AAA. I have used them for tire changes and battery services. The response time has always been timely. However when you call to speak to somebody regarding an issue, the Phone Bingo system is TERRIBLE. I spent 15 minutes trying to speak to a live person. When I finally reached the correct department, they were taking messages and would respond within 48 hours. My claim was in June and I have not received any reimbursement. Slow service.

I am a AAA member with AAA Plus. I was in my first wreck in 51 years and was pretty shook up. The wreck was on black ice with several cars involved and the police/firefighters kept telling everyone to get off the highway. I called AAA to tow my car and they refused because I may or may not be with the car, since we were directed to get off the highway. This was not helpful at all. I called a random tow company who came out and we met at a nearby gas station to decide how to proceed. I'm very disappointed in AAA because I thought they would be there for me when I needed them. AAA tells me they won't come out when there are extenuating circumstances. So, beware! I cancelled my membership.